Bad Wolf Limited Warranty

Limited Warranty

The warranty obligations of Bad Wolf LLC for these products are limited to the terms set forth below.

Length of Warranty Period

This limited warranty lasts five (5) year from the purchase date of this product.

What is Covered

This limited warranty covers defects in materials and workmanship in this product.

What is Not Covered

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to fire, improper packing and shipping (such claims must be presented to the carrier), This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Bad Wolf LLC to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover equipment enclosures, cables or accessories used in conjunction with this product.

How to Obtain a Remedy Under this Limited Warranty

To obtain a remedy under this limited warranty, contact Bad Wolf LLC by letter, email, or telephone with the following information:

  • Product name and model
  • Product serial number
  • Original purchase date
  • Customer name and location
  • Name of contact person for description of symptoms
  • Return shipping address and any special instructions

If it is determined that the product must be returned under this limited warranty, a Returned Goods (RG) number, obtained from Bad Wolf LLC., will be required. This product should be properly packed to prevent damage in transit. Cartons not bearing a RG number will require additional processing time and repair/replacement service may be delayed.

What Bad Wolf LLC Will Do Under This Limited Warranty

Bad Wolf LLC will, at its sole discretion, provide one of the following remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

  1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition. Bad Wolf LLC will pay the shipping costs necessary to return this product to the customer once the repair/replacement is complete.
  2. If the defective product cannot be repaired, it will be replaced with a new unit and the original warranty period will be extended by six (6) months.

If this product is returned to Bad Wolf LLC, the product must be insured during shipment, with the insurance and shipping charges prepaid. If this product is returned uninsured, Bad Wolf LLC does not assume any risk of loss or damage during shipment. Bad Wolf LLC will not be responsible for any costs related to the removal or re-installation of this product.

Out-of-Warranty Product

Product that is out-of-warranty will be repaired at customer’s request and the cost of repair will be disclosed prior to proceeding with the repair. A purchase order must be received prior to repair. If the product cannot be repaired, Bad Wolf LLC will provide one of the following remedies:

  1. New unit at current pricing with a one (5) year Limited Warranty from the shipping date of product.
  2. Refurbished unit (if available) at a discounted price with a six (6) month Limited Warranty from the shipping date of product.

Limitation on Liability

The maximum liability of Bad Wolf LLC under this limited warranty shall not exceed the actual purchase price paid for the product. Bad Wolf LLC is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory to the maximum extent permitted by law.

Exclusive Remedy

To the maximum extent permitted by law, this limited warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. To the maximum extent permitted by law, Bad Wolf LLC specifically disclaims any and all implied warranties, including, without limitation, warranties of merchant ability and fitness for a particular purpose. If Bad Wolf LLC cannot lawfully disclaim or exclude implied warranties under applicable law, then all implied warranties covering this product, including warranties of merchant ability and fitness for a particular purpose, shall apply to this product as provided under applicable law.

Rights under State Law

This warranty defines specific legal rights relative to these products provided by Bad Wolf LLC Legal rights may also vary from state to state.

Bad Wolf Return and Refund Policy

Returns

You have 30 calendar days to return an item from the date of purchase. We do not reimburse shipping or return fees.

To be eligible for a full return, your item must be unused and in new condition. Your item must be in the original packaging and include all additional parts.

If your item is missing any packaging or parts but still in new condition there will be a 25% restocking fee. If your item is not in new condition, a variable fee which carries a minimum of 25% will be assessed depending on the condition of your return.

Return Inspection

Once we receive your item, we will notify you that we have received your return. We will then begin inspecting the items condition to verify return status.

Once this is completed, we will contact you again. If your return is approved, we will then arrange the Refund, Exchange, or Return options with you.

Refunds

If your item qualifies for a Refund, we will arrange reimbursement with you.

Exchange

If your item qualifies for an Exchange, we will arrange this with you.

Product Return

If your item does not qualify for a Return or Exchange, we will arrange return shipping with you.

 

How to Obtain a Remedy Under this Limited Warranty

To obtain a remedy under this limited warranty, contact Bad Wolf LLC by letter, email, or telephone with the following information:

  • Product name and model
  • Product serial number
  • Original purchase date
  • Customer name and location
  • Name of contact person for description of symptoms
  • Return shipping address and any special instructions

If it is determined that the product must be returned under this limited warranty, a Returned Goods (RG) number, obtained from Bad Wolf LLC., will be required. This product should be properly packed to prevent damage in transit. Cartons not bearing a RG number will require additional processing time and repair/replacement service may be delayed.

What Bad Wolf LLC Will Do Under This Limited Warranty

Bad Wolf LLC will, at its sole discretion, provide one of the following remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

  1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition. Bad Wolf LLC will pay the shipping costs necessary to return this product to the customer once the repair/replacement is complete.
  2. If the defective product cannot be repaired, it will be replaced with a new unit and the original warranty period will be extended by six (6) months.

If this product is returned to Bad Wolf LLC, the product must be insured during shipment, with the insurance and shipping charges prepaid. If this product is returned uninsured, Bad Wolf LLC does not assume any risk of loss or damage during shipment. Bad Wolf LLC will not be responsible for any costs related to the removal or re-installation of this product.

Out-of-Warranty Product

Product that is out-of-warranty will be repaired at customer’s request and the cost of repair will be disclosed prior to proceeding with the repair. A purchase order must be received prior to repair. If the product cannot be repaired, Bad Wolf LLC will provide one of the following remedies:

  1. New unit at current pricing with a one (5) year Limited Warranty from the shipping date of product.
  2. Refurbished unit (if available) at a discounted price with a six (6) month Limited Warranty from the shipping date of product.