To be eligible for a full return, your item must be unused and in new condition. Your item must be in the original packaging and include all additional parts.

If your item is missing any packaging or parts but still in new condition there will be a 25% restocking fee. If your item is not in new condition, a variable fee which carries a minimum of 25% will be assessed depending on the condition of your return. To complete your return, we require a receipt or proof of purchase. All items not purchased directly from Bad Wolf must be returned to the place of purchase. Only regular priced items may be refunded. Sale items cannot be refunded.

Return Inspection
Once we receive your item, we will notify you that we have received your return. We will then begin inspecting the items condition to verify return status.

Once this is completed, we will contact you again. If your return is approved, we will then arrange the Refund, Exchange, or Return options with you.

Refunds
If your item qualifies for a Refund, we will arrange reimbursement with you.

Exchange
If your item qualifies for an Exchange, we will arrange this with you.

Shipping
To return your product, you should contact Bad Wolf to receive instructions on how to ship your product to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Send Email for questions related to refunds and returns.

How to Obtain a Remedy Under this Limited Warranty
To obtain a remedy under this limited warranty, contact Bad Wolf LLC by letter, email, or telephone with the following information:

• Product name and model
• Product serial number
• Original purchase date
• Customer name and location
• Name of contact person for description of symptoms
• Return shipping address and any special instructions

If it is determined that the product must be returned under this limited warranty, a Returned Goods (RG) number, obtained from Bad Wolf LLC., will be required. This product should be properly packed to prevent damage in transit. Cartons not bearing a RG number will require additional processing time and repair/replacement service may be delayed.

What Bad Wolf LLC Will Do Under This Limited Warranty
Bad Wolf LLC will, at its sole discretion, provide one of the following remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition. Bad Wolf LLC will pay the shipping costs necessary to return this product to the customer once the repair/replacement is complete.
2. If the defective product cannot be repaired, it will be replaced with a new unit and the original warranty period will be extended by six (6) months.

If this product is returned to Bad Wolf LLC, the product must be insured during shipment, with the insurance and shipping charges prepaid. If this product is returned uninsured, Bad Wolf LLC does not assume any risk of loss or damage during shipment. Bad Wolf LLC will not be responsible for any costs related to the removal or re-installation of this product.

Out-of-Warranty Product
Product that is out-of-warranty will be repaired at customer’s request and the cost of repair will be disclosed prior to proceeding with the repair. A purchase order must be received prior to repair. If the product cannot be repaired, Bad Wolf LLC will provide one of the following remedies:

1. New unit at current pricing with a one (5) year Limited Warranty from the shipping date of product.
2. Refurbished unit (if available) at a discounted price with a six (6) month Limited Warranty from the shipping date of product.

What is not covered under the product policy
This policy does not cover damage from a cause of power line transients, telephone line, network or CATV transients. Damage caused by failure to provide a suitable installation environment for the product (including, but not limited to, lack of a good electrical connection. Damage caused by the use of product for purpose other than those for which it was designed for. Damage caused by accidents, or disasters such as fire, flood or wind. Damage caused by abuse, misuse, alteration, modification or neglect. This policy is null and void if the Bad Wolf LLC’s view the product has been tampered with or altered in any way. Except as expressly provided in this policy, in no case shall Bad Wolf LLC be liable under the terms of this policy for any damages whatsoever, including but not limited to direct, indirect, special, incidental, consequential or multiple damages arising out of the use of this product or damage to the connected equipment, regardless of the legal theory on which such claim is based, even if advised of the possibility of such damage. Such damages include but are not limited to loss of profit, loss of savings or revenue, loss of use of the Bad Wolf LLC product or the connected equipment or any associated equipment, cost of capital, cost of a substitute equipment, facilities or services, labor, downtime, the claims of a third parties, including customers, and injury to property.

Submitting a claim
If all the conditions for coverage are satisfied, contact Bad Wolf LLC by Email to obtain an RMA number. Bad Wolf LLC will send you an claim and loss form that must be completed within 15 days.